Passwords are still the most commonly used method of authenticating end users, making them vulnerable to cyberthreats. That's why a robust incident response plan should include a process for doing a mass password reset, especially in the event of a ransomware or other major cyberattack.
Unfortunately, password resets are rarely top-of-mind for SOCs dealing with a crippling attack.
This article explains the processes and technologies involved in managing a mass password reset, with advice from Microsoft Incident Response.
Why is a mass password reset necessary?
A mass password reset may be necessary when a threat actor has gained extensive access to a customer's identity plane, particularly during incidents like ransomware attacks. With password-based attacks increasing tenfold in 2023, organizations must act swiftly to secure digital access points and restore system integrity.
What challenges arise during a mass password reset?
Organizations often encounter challenges such as overwhelming help desk calls and service tickets from users facing authentication issues. Additionally, the need to balance the urgency of securing systems against the potential disruption to users and IT staff can complicate the decision-making process.
How can organizations streamline the password reset process?
Utilizing Microsoft Entra ID capabilities allows users to change their credentials at their next login, enhancing security through features like Conditional Access. Implementing self-service password reset (SSPR) options can also help users regain access quickly while reducing the burden on IT support during critical recovery phases.
Sign in with LinkedIn